Own Your Mistakes
People who know me know that I am always on the lookout for a good deal. Every time we got to Target we check the clearances and have found some great stuff for CHEAP! To help me in my deal searching I got to this great website Slickdeals. It is there where other bargain shoppers like me post their findings.
Tax season is upon us so I’ve been looking out for a deal on Taxcut. Sure enough, Slickdeals delivered! Last Monday (1/14) somebody discovered that if you go and order Taxcut Premium Federal + State + efile from Office Depot online but opt for in-store pickup the price dropped from $64.99 to $29.99. Plus there is a $10 rebate out there making the deal $20 after rebates. As I said, not a bad deal.
It didn’t take Office Depot long to realize their mistake and correct it. Many people reported back that their store managers were not honoring the deal stating that corporate sent them an email stating that it was a mistake and all orders were canceled, purchasers were notified, and monies returned. I never received a cancellation email. I put off going to pick it up because I figured it would be a bust. Finally Friday I went there on my way home from work.
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I explained that I had not received my money back yet and he said that is a corporate thing and had nothing to do with them. We jabbed back and forth for a few minutes but he wouldn’t budge. I then proposed two scenarios:
1. Sell me the product at the price I was charged (once my credit card was charged it was a legally binding contract) and we’re all happy or
2. I leave empty handed and you lose me as a customer for good and I tell everybody I know about your pathetic customer service and deceptive practices (which I am doing right now).
The manager rudely chose the latter. I left, again defeated (but pissed).
Once I got home I called the Office Depot corporate line. The guy was understanding and was ready to help me out. His boss said he could override and give me the lower price. I was thrilled. But them he told me that he could not process the order as the product was discontinued. Huh. Well I just saw 100 of them at the store 20 minutes earlier so…
Today I decided to go to the Best Buy across the street to play some Rock Band at lunch. I figured that while I was there I would try a price match from my online confirmation receipt. I simply showed my internet receipt from OD and he matched it. In addition to getting taxcut for $30, BB has a promo where you get a $5 gift card with a tax software purchase. I got both plus I’ll send in the $10 rebate and be out the door for $15 in the end.
So screw you Office Depot! I WIN!
Well then I wrote a letter to their corporate office about how the manager treated me. We’ll see how that goes…I’ll report back.